Are you a tech-savvy and highly organized professional with a talent for troubleshooting and a passion for seamless project execution?
WeGrow VA LLC is looking for a proactive and detail-oriented Full-Time IT Helpdesk to join our team. In this remote role, you will be the cornerstone of our project management efforts, ensuring that tasks are completed efficiently, client queries are addressed promptly, and technical roadblocks are swiftly resolved.
This is an exciting opportunity for a self-starter who thrives in a fast-paced, collaborative environment.
Apply now and proceed to our Indeed page.
Don’t have an Indeed account? You may complete the form and submit your CV using our VA Application Page.
Key Responsibilities:
o Receive project details and tasks from the Project Manager.
o Organize and input all project tasks into Asana and ticket system.
o Delegate assignments to the Project Management team. Oversee project progress, including technician site visits and incomplete tasks, to ensure timely completion.
o Conduct daily meetings with project technicians to discuss project status, next steps, and challenges.
o Monitor ongoing projects to identify and resolve any roadblocks.
o Manage client emails promptly and professionally. Respond to queries, share project updates, and escalate issues when needed.
o Documentation management
o Manage and oversee project tickets to ensure they are addressed and resolved promptly.
Qualifications:
- Bachelor’s Degree in Information Technology or related field.
- Minimum of 1 year of technical support experience is required.
- Experience with Cisco technologies is a plus but not mandatory.
- Familiarity with Asana or similar project management tools.
- Excellent communication skills, both written and verbal.
- Strong organizational and multitasking abilities. Ability to proactively identify problems and provide solutions.
Work Schedule:
- EST Time zone
Job Types: Full-time, Permanent
Pay: From Php40,000.00 per month
Benefits:
- Work from home
Experience:
- IT Helpdesk: 1 year (Required)
Work Location: Remote
Application Form