The ๐๐๐ง๐ซ๐๐๐ ๐๐ช๐ฅ๐ฅ๐ค๐ง๐ฉ ๐๐ฅ๐๐๐๐๐ก๐๐จ๐ฉ is responsible for providing high end technical support for the products to our key customer base as well as our support teai lgmbers. Tier support responsibilities include coordinating customerโs installations using internal resources and vendor support. This position provides the highest level of support to end users by handling service requests from our customer queue. Also includes working with and maintaining a familiar line of communication with Installers, Electricians, Project Managers and Upper Management.
๐ป๐ฅ๐ฒ๐๐ฝ๐ผ๐ป๐๐ถ๐ฏ๐ถ๐น๐ถ๐๐ถ๐ฒ๐:
๐ฑPick up calls out of a call queue and interact with the customer to provide high-quality technical support for the products and customer base.
๐ฑDeliver solutions by identifying problems, researching answers, and guiding customers to both technical and non-technical end users to resolve issues and answer questions.
๐ฑEffective documentation of customer interactions.
๐ฑEnsure that all requests are followed up and closed effectively.
๐ฑImprove support practices wherever possible.
๐ฑBuild relationships with customers and internal teams.
๐ป๐ฅ๐ฒ๐พ๐๐ถ๐ฟ๐ฒ๐บ๐ฒ๐ป๐๐:
๐ฑWillingness to learn about all aspects of products to gain the knowledge to provide high-quality technical support for the customer base
๐ฑOrganizational, technical, and troubleshooting skills
๐ฑExcellent written and verbal communication skills
๐ฑProficient in MS Office and computer literate
๐ป๐ค๐๐ฎ๐น๐ถ๐ณ๐ถ๐ฐ๐ฎ๐๐ถ๐ผ๐ป๐:
๐ฑBachelorโs degree in electrical engineering or related field preferred
๐ฑHigh School diploma is required
๐ฑWorking knowledge of solar industry best practices, and diagnosis/repair of common solar failures
๐ฑAbility to take detailed documentation and assessment of any/all tasks at hand
๐ฑExperience with hardware and software products a plus
๐ฑCall center experience is a must
โ๏ธ๐๐ผ๐บ๐ฝ๐ฒ๐ป๐๐ฎ๐๐ถ๐ผ๐ป:
โก๏ธ $4.50 an hour
โก๏ธ Mondays to Fridays
โก๏ธ US Pacific Time Zone
โก๏ธ Salary increase after 1 yr
โก๏ธ Health allowance / HMO on 6th month